Refund Policy
Last updated:
1. Our Commitment to Customer Satisfaction
At ResumeStore, we stand behind the quality of our AI-powered resume optimization services. We offer a satisfaction guarantee to ensure you're confident in your purchase.
7-Day Money-Back Guarantee
Try our services risk-free with our 7-day satisfaction guarantee.
2. Eligibility for Refunds
Full Refund Eligibility
You are eligible for a full refund if you meet ALL of the following conditions:
- You request the refund within 7 days of your initial purchase
- You have created zero (0) optimized resumes using our service
- You have not downloaded any generated content from our platform
- Your account shows no substantial usage of our premium features
Important Notice
If you have created any optimized resumes or downloaded any AI-generated content, you are not eligible for a refund. This policy ensures fair usage of our AI services and computational resources.
Partial Refunds
Partial refunds may be considered in exceptional circumstances at our sole discretion, including:
- Technical issues that prevented service usage for extended periods
- Billing errors or duplicate charges
- Service outages lasting more than 24 hours
3. Non-Refundable Situations
Refunds will not be provided in the following situations:
- You have created one or more optimized resumes
- You have downloaded any AI-generated content
- More than 7 days have passed since your purchase
- You are dissatisfied with employment outcomes (we cannot guarantee job offers)
- You changed your mind after using our services
- You found a competitor's service after using ours
- Your subscription has auto-renewed (cancellation applies to future billing)
- You violated our Terms of Service
4. How to Request a Refund
Refund Request Process
-
Contact our support team within 7 days of purchase
- Email: refunds@resumestore.ai
- Subject line: "Refund Request - [Your Order Number]"
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Provide required information:
- Your account email address
- Order number or transaction ID
- Reason for refund request
- Confirmation that you have not created any resumes
- Account verification: We will verify your account usage to confirm eligibility
- Processing: Eligible refunds are processed within 5-10 business days
Required Information
To process your refund request, please include:
- Full name and email address associated with your account
- Order number or payment confirmation
- Date of purchase
- Detailed reason for the refund request
- Confirmation that you meet all eligibility requirements
5. Refund Processing
Processing Time
- Review: 1-3 business days to review your request
- Approval: Eligible refunds are approved within 24 hours of review
- Processing: 5-10 business days to process the refund
- Bank processing: Additional 3-5 business days depending on your bank
Refund Method
Refunds are processed using the same payment method used for the original purchase:
- Credit/Debit Cards: Refunded to the original card
- PayPal: Refunded to your PayPal account
- Other methods: Refunded using the same payment processor
Note: We cannot expedite bank processing times. If you don't see the refund after 15 business days, please contact your bank or payment provider.
6. Subscription Cancellations
Canceling Your Subscription
You can cancel your subscription at any time through your account settings. Cancellation will:
- Stop future billing immediately
- Allow continued access until the end of your current billing period
- Not result in a refund for the current billing period
Auto-Renewal
Subscriptions automatically renew unless canceled before the renewal date. Auto-renewal charges are not refundable, but you can cancel to prevent future charges.
7. Chargebacks and Disputes
Contact Us First
Before initiating a chargeback with your bank or credit card company, please contact us directly. We're committed to resolving issues quickly and fairly.
Chargeback Policy
If you initiate a chargeback:
- Your account will be immediately suspended
- We will provide evidence of service delivery to your bank
- Frivolous chargebacks may result in permanent account termination
- You may be responsible for chargeback fees if the dispute is invalid
8. Special Circumstances
Technical Issues
If you experience technical problems that prevent you from using our services, we may provide:
- Service credits for the affected period
- Extended access to compensate for downtime
- Partial refunds in cases of extended outages
Billing Errors
If you notice incorrect charges on your account:
- Contact us immediately with details
- We will investigate and correct any errors
- Incorrect charges will be refunded promptly
9. Limitations and Disclaimers
Service Limitations
Please understand that:
- We cannot guarantee employment outcomes or interview callbacks
- AI-generated content may require human review and editing
- Resume optimization does not guarantee ATS passage
- Results may vary based on individual circumstances
Refund Limitations
Our refund policy is limited to the terms outlined in this document. We reserve the right to:
- Verify account usage before processing refunds
- Deny refunds that don't meet our eligibility criteria
- Modify this policy with appropriate notice
- Terminate accounts that abuse our refund policy
10. Contact Information
For refund requests or questions about this policy, please contact us:
11. Policy Updates
We may update this Refund Policy from time to time. Changes will be effective immediately upon posting on our website. We will notify users of material changes via email or through our service.
Your continued use of our services after policy changes constitutes acceptance of the updated terms.